Responsible Gaming
Gaming Should Be Entertainment
At The Smuggler's Ship, we believe that online pokies and casino gaming should be enjoyed as entertainment only, not as a way to earn money or solve financial problems. While gaming can be fun and exciting, it's important to approach it responsibly and understand the risks involved.
Remember: the house always has a mathematical advantage. Only gamble with money you can afford to lose, and never chase losses by gambling more.
Age Verification
All players must be at least 18 years of age (or the legal gambling age in your jurisdiction) to access our services. We take age verification seriously and reserve the right to request proof of age at any time. If you are under the legal gambling age, please do not use our platform.
Warning Signs of Problem Gambling
Problem gambling can develop gradually. If you recognise any of the following signs in your own behaviour, please seek help immediately:
- Spending more time or money on gambling than intended
- Chasing losses by gambling more to try to recover money lost
- Hiding your gambling activity from family, friends, or loved ones
- Neglecting work, study, or personal responsibilities due to gambling
- Experiencing mood swings or irritability when unable to gamble
- Borrowing money or using credit to fund gambling
- Feeling anxious, depressed, or stressed about gambling or debts
- Failed attempts to cut down or stop gambling
- Using gambling as an escape from problems or difficult emotions
- Lying to others about the extent of your gambling
Self-Help Tools & Protections
We provide several tools to help you maintain control of your gaming:
- Deposit Limits: Set a maximum amount you can deposit within a specified time period (daily, weekly, or monthly)
- Loss Limits: Restrict the amount you can lose during a gaming session
- Time Limits: Set automatic session timeouts to prevent extended play
- Reality Checks: Receive periodic reminders of how long you've been playing and how much you've spent
- Self-Exclusion: Temporarily or permanently exclude yourself from accessing our platform
Contact our Customer Support team to activate any of these tools.
Support Organisations & Help Resources
If you or someone you know is struggling with problem gambling, help is available. Please reach out to one of these trusted organisations:
Australia
- Gambling Help Online
Website: www.gamblinghelponline.org.au
Confidential counselling and support services for problem gambling - Gamblers Anonymous Australia
A peer support network offering free meetings and assistance across Australia
International Resources
- United Kingdom - GamCare
Website: www.gamcare.org.uk - United Kingdom - GamStop
Website: www.gamstop.co.uk - Canada - Responsible Gambling Council
Website: www.responsiblegambling.org - United States - National Council on Problem Gambling
Website: www.ncpgambling.org
Need Help Right Now?
If you are experiencing difficulties with gambling, please seek help immediately. Problem gambling is treatable, and reaching out is a sign of strength, not weakness.
Whether you need counselling, financial advice, or simply someone to talk to, support is available 24/7 through the organisations listed above. Many services are free and completely confidential.
Your wellbeing is important to us. Please don't hesitate to contact The Smuggler's Ship Customer Support team if you need to discuss responsible gaming options or activate protective tools on your account.